We ship our Little Mashies 10pks worldwide using Australia Post and charge $9.95 flate rate. In Australia we try to send as much as possible via express post. We dispatch your order within 48hrs from our head office and will provide you with a tracking number shortly after. For multiple products, or samples, shipping will be calculated at the checkout.
International orders are charged $18.95 postage (for a 10pk) and are sent via Australia Post eparcel service. We now also provide tracking for international orders although we do not hold responsibility for any lost packages and we can not guarantee shipping times as it is out of our control. Shipping usually takes about 1-3 weeks on average, but sometimes is much less and sometimes a little more. Please check if there are any duties payable at your point of collection. We will not cover these additional costs if they apply in your country. If your parcel goes missing you will be able to use the tracking number to lodge an investigation with the postal service. We do not offer refunds for missing parcels but if they are returned to us we will resend them to you free of charge.
Our recipe book is an ebook, therefore shipping is FREE. It can be downloaded from the link in the receipt, or by logging into your Little Mashies account and clicking on completed orders.
Please contact us immediately if you have any concerns or issues with your Little Mashies reusable food pouches. We will do our absolute best to solve any problems immediately.
You may return new, unopened items within 30 days of delivery for a full refund without reason. And if something has gone wrong on our end we will replace your purchase free of charge. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If you need to return an item please email customer service at firstname.lastname@example.org
If you have any other queries or complaints please feel free to call +61410318628 or email at the above address
For our Terms and Conditions please click here